Earo Privacy Policy

Welcome to Earo ("we," "us," or "our"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and protect information when you use our audio analysis application ("App"). By using the App, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We collect several types of information to provide and improve our services, including:

1.1 Personal Information

Personal information is data that can be used to identify or contact you. We may collect the following personal information:

• Account Information: When you create an account, we may collect your name, email address, username, and password (stored in encrypted form).
• Contact Information: If you contact our support team, we may collect your communication details and any information you provide to resolve your inquiry.

1.2 Audio and Usage Data

When you use the App, we collect data related to your use of our services:

• Audio Files: The audio files you upload to the App for analysis. These files may contain voice recordings or other sounds that could potentially identify individuals.
• Analysis Results: The AI-generated analysis results derived from your uploaded audio files, including emotional and musical description.
• Usage Statistics: Information about how you interact with the App, such as the features you use, the frequency and duration of your use, and the time and date of your activities.
• Device Information: Details about the device you use to access the App, including the device model, operating system, unique device identifiers, and network information.

We may collect the invitation code (if any) you actively provide during the use of the application. The invitation code is only used for internal statistics and data analysis, including: ​distinguishing the source channels of users (such as different promotional activities, cooperation scenarios or invitation paths); ​evaluating the effectiveness of each promotion channel and analyzing the user acquisition rules to optimize our market strategy and service experience; ​assisting the team in data mining to improve user growth and operational efficiency. ​The collection and use of invitation codes are not directly or indirectly associated with any front-end rewards (such as virtual currency, membership rights, etc.), nor are they used to unlock or enable any paid functions.

2. How We Use Your Information

We use the information we collect for the following purposes:

• Provide and Improve the App: To operate and maintain the App, deliver the audio analysis services, and enhance user experience by understanding how the App is used.
• Process Audio Files: To analyze the audio files you upload, generate insights, and store the files and results for your future access.
• Personalize Your Experience: To tailor the App to your preferences, such as displaying your analysis history and statistics on the Home and Profile pages.
• Communicate with You: To send you important updates, notifications about your account or analysis results, and respond to your inquiries sent to earohelpcenter@outlook.com.
• Enhance AI Models: To improve our AI algorithms by using anonymized and aggregated data from audio analyses, ensuring that individual users cannot be identified.
• Ensure Security: To protect the security and integrity of the App, detect and prevent fraud, and comply with legal obligations.

Invitation codes are only used as channel identification tools to distinguish promotion scenarios in the background. During their collection and use: ​will not be directly associated with your personal identity information (such as Apple ID, mobile phone number, email address, etc.); ​will not be used to identify your personal identity, nor will it be used for cross-application or cross-platform user tracking; ​The relevant data is only temporarily associated with anonymized device identifiers (such as device model, operating system version) in the background, and this association is only for statistical analysis purposes and does not involve the identification of individual user characteristics.

Invitation code related data will be stored in our secure server for 180 days (calculated from the date of data collection). After the expiration of the period, we will automatically delete the data or anonymize it (remove all identifiers that can be associated with specific channels). ​We will take security measures that meet industry standards (such as data encryption and access control) to protect the data from unauthorized access, use or disclosure. ​You can choose not to provide an invitation code, which will not affect your use of any core functions or services of the application; ​You have the right to request us to delete the invitation code data related to you. After verifying your identity, we will complete the deletion within 7 working days.

3. How We Share Your Information

We do not sell your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: We may engage third-party service providers to assist us in operating the App, such as cloud storage providers and server hosting companies. These providers have access to your information only to perform specific tasks on our behalf and are obligated to protect your information.
• Legal Requirements: We may disclose your information if required to do so by law, court order, or government regulation, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
• Business Transfers: In the event of a merger, acquisition, or sale of all or part of our assets, your information may be transferred as part of the transaction, subject to the acquiring entity agreeing to protect your information as described in this Privacy Policy.
• Anonymized Data: We may share anonymized and aggregated data that cannot be used to identify you with researchers, partners, or other third parties for research, marketing, or other purposes.

We will not share invitation code related data with any third party unless: ​Laws and regulations otherwise require or regulatory authorities to make mandatory provisions; ​In order to maintain the normal operation of the application or protect the legitimate rights and interests of users, it is necessary to disclose it to technical service providers (such as server hosting parties), but such disclosure will be subject to strict confidentiality agreements, and third parties can only provide us with technical support and may not use it for other purposes.

4. Data Retention and Deletion

We retain your information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

• Account Information: We retain your account information for as long as your account is active. If you delete your account, we delete or anonymize your personal information within a reasonable timeframe.
• Audio Files and Analysis Results: These are stored as part of your account until you choose to delete them or your account is terminated. You can delete individual audio files and analysis results through the App's interface at any time.
• Anonymized Data: We may retain anonymized data indefinitely for research and improvement purposes, as it no longer identifies individual users.

To request the deletion of your information, you can use the account deletion feature in the Profile section of the App or contact us at earohelpcenter@outlook.com.

5. Security of Your Information

We take reasonable measures to protect your information from unauthorized access, use, or disclosure. These measures include:

• Encryption of data during transmission and storage, including audio files and personal information.
• Secure authentication protocols for account access.
• Regular security audits and updates to our systems and practices.
• Restricted access to your information by our employees and service providers, who are required to maintain confidentiality.

While we strive to protect your information, no method of transmission over the internet or electronic storage is completely secure. Therefore, we cannot guarantee absolute security, and you use the App at your own risk.

6. Your Privacy Rights

You have certain rights regarding your personal information, including:

• Access: You can access your personal information by logging into your account and viewing your profile. You may also request a copy of your personal information by contacting us at earohelpcenter@outlook.com.
• Correction: If you believe your personal information is inaccurate, you can update it through your account settings or contact us to request a correction.
• Deletion: You can delete your account and associated information through the Profile section of the App or by requesting deletion via email.
• Opt-Out: You can opt out of receiving promotional communications by following the unsubscribe instructions in the emails we send or by adjusting your notification settings in the App.

To exercise these rights, please contact us at the email address provided below. We may require verification of your identity before processing your request.

7. Third-Party Services

The App may contain links to third-party websites or services that are not owned or controlled by us. This Privacy Policy does not apply to third-party services, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party services you use.

8. Children's Privacy

The App is not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information as soon as possible. If you believe we may have collected information from a child under 13, please contact us at earohelpcenter@outlook.com.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make material changes, we will notify you by updating the "Last Updated" date at the top of this policy and providing a notice within the App. The updated policy will be effective 14 days after we provide notice. Your continued use of the App after the effective date constitutes your acceptance of the revised Privacy Policy.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at: